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Last Updated: July 2, 2026
These Terms & Conditions ("Terms") govern your access to and use of the Crestwood website and the services we offer through it. By accessing or using our website, making a reservation, or otherwise interacting with us, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Use of the Website
You may use our website for lawful, personal, non-commercial purposes only. You agree not to use the website in any way that could damage, disable, or impair it, interfere with any other party’s use of it, or attempt to gain unauthorized access to any systems or accounts.
2. Reservations, Bookings & Payments
Reservations for rooms, dining, spa services, and events may be made through our website or through third-party booking platforms we use. Rates, availability, and offers are subject to change and confirmation. You are responsible for providing accurate information and for any charges associated with your reservation. Certain bookings may require a deposit or valid payment method to confirm.
3. Cancellations & Policies
Reservations are subject to the specific cancellation, deposit, and change policies provided at the time of booking or in your confirmation. Additional property policies—such as check-in and check-out times, amenity fees, pet policies, and event and spa policies—also apply and are considered part of these Terms.
4. Intellectual Property
All content on this website—including text, graphics, logos, images, and design—is the property of Crestwood or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without our prior written permission.
5. Prohibited Conduct
You agree not to submit false or misleading information, upload harmful code, harvest data from the website, or use the website or our services for any unlawful or fraudulent purpose.
6. Third-Party Links & Services
Our website may contain links to third-party websites and services, including booking, payment, and reservation partners. These are provided for your convenience, and we are not responsible for the content, policies, or practices of any third party. Your use of third-party services is governed by their own terms.
7. Disclaimers
Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components, or that any information on it is complete or current.
8. Limitation of Liability
To the fullest extent permitted by law, Crestwood and its owners, employees, and affiliates will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the website or services, even if we have been advised of the possibility of such damages.
9. Indemnification
You agree to indemnify and hold harmless Crestwood and its owners, employees, and affiliates from any claims, losses, or expenses, including reasonable attorneys’ fees, arising out of your use of the website or services or your violation of these Terms.
10. Privacy
Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, and share your information. Please review it to understand our practices.
11. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last Updated” date above and post the updated Terms on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in North Carolina.
13. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Crestwood
3236 Shulls Mill Rd, Boone, NC 28607
Phone: (828) 963-6646
Email: info@crestwoodnc.com
