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Last Updated: July 2, 2026
This Privacy Policy explains how Crestwood ("Crestwood," "we," "us," or "our") collects, uses, and shares information about individuals who visit our website, stay with us, dine with us, book spa or event services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal information responsibly. By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information you provide. When you make a reservation, book a spa, dining, or event experience, contact us, join our newsletter, or otherwise interact with us, we may collect information such as your name, email address, mailing address, phone number, reservation and stay details, guest preferences, and the payment information needed to complete a transaction.
Information collected automatically. When you visit our website, we may automatically collect certain technical information, including your IP address, browser and device type, referring pages, and the pages you view on our site.
Cookies and similar technologies. We use cookies and similar technologies to operate our website, remember your preferences, understand how the site is used, and support our marketing. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.
2. Text Messaging (SMS) Consent
If you provide your mobile phone number, you may receive text messages from Crestwood related to your reservations, appointments, and—where you have opted in—promotions and updates. Message and data rates may apply, and message frequency may vary. Reply HELP for help or STOP to unsubscribe at any time. Your mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
3. How We Use Your Information
We use the information we collect to provide and manage your reservations, stays, spa appointments, dining, and events; respond to your inquiries and provide customer support; process payments and help prevent fraud; send you service messages and, where permitted, marketing communications you can opt out of at any time; operate, analyze, and improve our website and services; and comply with our legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share it with trusted service providers who perform functions on our behalf—such as reservation and booking platforms, payment processors, email and marketing tools, and website hosting and analytics providers—who may use your information only to provide those services to us. We may also disclose information when required by law or valid legal process, to protect our rights, or to help ensure the safety of our guests and staff. If Crestwood is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction and will remain protected under this Privacy Policy.
5. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, to request a copy of it, and to opt out of marketing communications. To exercise any of these rights, contact us using the details below, and we will respond consistent with applicable law.
7. Third-Party Links
Our website and communications may contain links to third-party websites and services, including our booking partners. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
8. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and post the updated Policy on this page. We encourage you to review it periodically.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Crestwood
3236 Shulls Mill Rd, Boone, NC 28607
Phone: (828) 963-6646
Email: info@crestwoodnc.com
